Warranty and Technical Service Process
1- What are the return conditions?
Headphones, speakers, amplifier products can be returned in their original boxes and the contents of the box are complete within 14 days by using the right of withdrawal.
If the protective parts such as packaging, tape, seal, package are opened in products such as in-ear headphones, ear silicones/sponges, these products cannot be returned based on the regulation on products that are not suitable for health and hygiene.
According to the 1st paragraph of the 12th article of the distance selling regulation, the consumer's right of withdrawal is 14 days from the date the product reaches him. Refund requests exceeding 14 days cannot be processed.
2- How to start the return process?
You can send us your product that complies with the items stated in the return conditions section as follows.
Bang & Olufsen I Hifilife - Akasya AVM, Bang & Olufsen I Hifilife - Kanyon AVM, Hifilife.com
If you have purchased your product from the above-mentioned Hifilife Elektronik Ticaret ve Mağazacılık A.Ş sales points, you can send the product with the complete box contents to the “Hifilife Technical Service and Warehouse Center”, together with the form you can access HERE .
Other Stores and Online Sales Points
If you have purchased your product from other sales points that do not belong to Hifilife Elektronik Ticaret ve Mağazacılık A.Ş , you must contact that sales point.
3- Is there a shipping fee for the return?
You will not pay any fee if you make your returns with "Yurtçi Kargo" company.
You can send your shipment to us at any branch with the code 719274252 on behalf of Hifilife Elektronik Ticaret ve Mağazacılık A.Ş., with Yurtiçi Cargo, with payment by the recipient.
4- What is the return address?
Hifilife Electronic Commerce and Merchandising Inc. You have to send the products sold through "Hifilife Technical Service and Warehouse Center".
No returns, guarantees or exchanges can be made from our Hifilife Head Office and physical stores.
Address:
Hifilife Technical Service and Warehouse Center
Oruc Reis Mah. Tekstilkent A-6 No:22 Esenler ISTANBUL
GUARANTEE
4- How long is the service time?
Return/warranty processes must be completed within 20 working days by the laws of the Republic of Turkey. As Hifilife Electronic Commerce and Retailing, we offer solutions within 2-3 working days on average, far below the legal time limit, in order to meet the needs of our customers as quickly as possible. This period varies during campaign periods such as Fabulous Friday and New Year's Eve.
5- How does the warranty process progress and what are the applications?
The warranty terms proceed and apply as follows:
For Products With Continuing Warranty Period
a) Repairable & Replaceable Products
In Cases Without User Error:
For products that are not user-defective and that are covered under warranty, if the product is repairable, that is, the part is replaceable, the relevant part is replaced in this context and delivered to you without any charge.
In Cases of User Error:
In cases considered as user error, if the product in question is a repairable, ie replaceable product, the relevant part must be purchased by the user. If the part is not a part that can be assembled by the users, it can be assembled by us together with the service fee. Service fees vary by product and part. You will be contacted while your related product is in service.
b) Non-Repairable & Non-Repairable Products
In Cases Without User Error:
For products that are not user-defective and evaluated under warranty, if the product is manufactured in a way that cannot be repaired and there are no replaceable parts, these products will be exchanged with a new product and sent to you without any charge.
In Cases of User Error:
In cases considered as user error, if the product in question is not repairable, that is, if there is no replaceable part of the product, a one-to-one replacement decision cannot be made for these products. In this case, the same product or its equivalent will be offered to you in return for repair and other costs.
For Products Out of Warranty
a) Repairable & Replaceable Products
For products whose warranty period has expired, with or without user error, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be assembled by the users, it can be assembled by us together with the service fee. Service fees vary by product and part. You will be contacted while your related product is in service.
b) Non-Repairable & Non-Repairable Products
With or without user error, if the product is not a repairable product, that is, if the product does not have a replaceable part, no intervention can be made on these products.
Even if the warranty period expires, customers who have purchased headphones are entitled to 1 year of service. In this case, the same product or its equivalent will be offered to you in return for repair and other costs.
6- How long is the warranty period of the purchased devices?
The legal warranty period of all consumer electronics products distributed in Turkey by Hifilife Elektronik Ticaret ve Mağazacılık Anonim Şirketi is 2 years.
7- How to inform about the device sent to the service?
As soon as the product reaches the service center, you will be informed about the transactions made by SMS. When your product is delivered to the cargo, the cargo shipment number will be sent to you by SMS.
8- How to query the status of the device in service?
You can get support by calling our customer service or via the online chat service on our websites.
9- The warranty period of the device has expired. What kind of service is provided?
The whole process is explained in detail in Article 5. Please review item 5.
10- Will an invoice be sent with the product replaced under warranty?
The distributor company is responsible for one-to-one product changes made under warranty. Applications may vary from distributor company to distributor company. It is recommended that you contact the distributor company regarding the issue.
11-Can service support be obtained without invoice and warranty certificate?
Invoice and warranty documents are mandatory documents for the transactions to be made regarding your product. If you do not have these documents, you must request your invoice and warranty certificate from the sales point where you purchased the product.
If you do not have an official invoice and warranty document, no action will be taken for your product.
12- What kind of way should be followed to start the guarantee process?
In order to start the service process for the product you have, you must deliver the product to the point of sale where you purchased it.
Bang & Olufsen I Hifilife - Akasya AVM, Bang & Olufsen I Hifilife - Kanyon AVM, Hifilife.com
The product you own is mentioned above. If you bought the product from the sales points of Hifilife Elektronik Ticaret ve Mağazacılık A.Ş., the contents of the box are completely, FROM HERE You can send it directly to “Hifilife Technical Service and Warehouse Center” together with the form you will reach.
Other Stores and Online Sales Points
If you purchased your product from other sales points that do not belong to Hifilife Elektronik Ticaret ve Mağazacılık A.Ş , you must contact that sales point.
Please contact the sales points regarding this issue, as the steps to be taken to initiate the warranty processes differ according to the sales points.
